Community Partner Spotlight: Call Federal Credit Union
When Call Federal Credit Union joined forces with Better2gether, it marked the beginning of a partnership deeply rooted in shared values and a commitment to supporting families navigating the challenges of medically complex conditions. This collaboration stems from a personal connection: Andrew Burnett, Call Federal’s Chief Operating Officer, was inspired by his wife Liz, who co-founded Better2gether in 2017 after their son’s diagnosis with a complex medical condition. Supporting Better2gether became a natural extension of Call Federal Credit Union’s dedication to uplifting the community, as they strive to ensure families facing these challenges feel supported and cared for every step of the way.
What Sets Better2gether Apart
Call Federal recognizes Better2gether’s unique approach to serving families. The organization’s authenticity shines through in how it warmly welcomes families into a supportive community, fostering deep connections not only with the families but also with the careproviders. Their optimism inspires hope, and their collaborative spirit creates a network of support that uplifts everyone involved. “Better2gether continuously innovates,” says Greta Kidd, Call Federal’s Director of Marketing. “They’re always finding meaningful ways to connect families and partners, building stronger relationships and making a lasting impact.”
Memorable Moments
One of the most memorable highlights of Call Federal’s partnership with Better2gether occurred in the summer of 2023, during a Youth Financial Education event at the Children’s Museum. Coinciding with the museum’s sensory night—a relaxed, visitor-limited environment—this special evening provided families with an opportunity to learn essential financial literacy skills. Both adults and children engaged in discussions about distinguishing needs from wants and the importance of saving money. “It was incredibly rewarding to see families enjoy the experience while gaining valuable knowledge,” says Greta.
Expanding Community Engagement
Better2gether has influenced Call Federal’s approach to community engagement by deepening its impact and broadening its reach. While Call Federal has long supported the Children’s Hospital of Richmond at VCU through initiatives like annual lemonade stands, the partnership with Better2gether has expanded their focus to include care providers and families who may be constantly visiting the hospital for doctor’s appointments. “Through this partnership, we’ve seen firsthand how collaboration between the Children’s Hospital of Richmond at VCU and Better2gether leads to greater achievements,” says Greta. “Whether it’s through financial contributions, volunteer hours, or sharing expertise, we’re proud to help Better2gether serve families in meaningful ways.”
A Call to Action
Call Federal encourages other businesses to join forces with Better2gether, emphasizing the organization’s role as a support for families facing rare and complex medical conditions. Whether it’s helping with Medicaid challenges, stepping in when a family has to prioritize medical bills over household needs, or simply being a source of expert guidance during an overwhelming time, Better2gether is a lifeline. “Partnering with Better2gether means making a tangible difference in the lives of families who need it most,” Greta explains. “Their ability to provide clarity, resources, and support during overwhelming times is unmatched.”
Looking Ahead
The team at Call Federal is eagerly anticipating the 5th Annual Better2gether Golf Tournament this May, where they will serve as the presenting sponsor. Beyond the joy of the golf game, their favorite tradition involves hosting a playful course activity where teams belt out their favorite songs for a chance to win a special bottle of bourbon. It’s a lighthearted moment that brings out the kid in everyone-except this time, it’s perfectly legal to enjoy a drink. This event captures the spirit of community and fun that defines the partnership. Mark your calendars for this special event, and stay tuned for more details about how you can participate and support Better2gether!
A Shared Commitment
“At Call Federal Credit Union, we believe in supporting organizations that create meaningful change,” says John West. “Better2gether’s unwavering commitment to families navigating the challenges of complex medical conditions aligns with our core values of compassion, collaboration, and optimism. Together, we’re building a stronger, more supportive community where every family feels seen, valued, and equipped to thrive.”
“Call Federal Credit Union supports Better2gether because their mission aligns closely with our commitment to inspire and enable our members to achieve their financial goals while building stronger communities. Better2gether goes beyond providing support—they empower families facing medical complexities, offering the care and resources they need to move forward with hope and confidence. Together, we are creating opportunities for these families to thrive, reflecting our shared dedication to making a meaningful impact.” says Greta Kidd, Director of Marketing
Through this partnership, Call Federal Credit Union and Better2gether are creating opportunities for families to thrive, reflecting their shared dedication to making a lasting impact on the community.